Sometimes training – no matter how good – isn’t the complete solution. It may be that your processes need a thorough overhaul to streamline and simplify them. Or it may be that complexity is just an inescapable consequence of the nature of your business and you need to provide help for your people to deal with it.
Business performance
If your business processes are sub-optimal, it won’t matter how good your people are at executing them, you simple will not reach the performance you seek.
Companies also seek to automate processes; alas many are destined to automate processes that are not as good as they should be. They are locking in poor performance.
When Cotoco is asked to support a job role, or to automate specific tasks, we take a step back and examine the underlying processes first.
Our chairman, Professor Colin Coulson-Thomas, is an authority on business process re-engineering. He literally wrote the book on the subject!
Mini Case Study:
One of our customers, the largest independent supplier of total office solutions, had a hugely complicated ordering and fulfilment process. Sales people were drowning in paperwork and the existing processes were time-consuming and error-prone.
Cotoco remodelled their processes and built a complete, automated back-office system. This:
- dramatically cut the time taken to process an order
- reduced errors and variability in performance
- made it easier for new staff to get up to speed quickly.
Contact us on +44 (0)2380 689610 for more information about how streamlining your business processes could help you.