The electronic age was supposed to bring about the paperless office. So what went wrong?

Cotoco has long been in the business of reducing the need for printed material – our supply chain manuals for B&Q/Kingfisher and support toolkits for Lucent (now Avaya) engineers saved huge printing bills and a forest of trees.

Replacing paper with an electronic medium is only part of the job. To make sure that it is used electronically (and not just printed out – again and again) it has to be user-friendly and provide advantages over the paper it replaced.

That’s why Cotoco’s solutions help to solve the problem of paperwork overload. Our bespoke solutions really get to the bottom of what is causing you pain.

Whether you need bespoke back-office tools to deal with ordering and fulfilment, configuration tools to help you determine the best solution for your customer, or searchable manuals and reference material, Cotoco has the expertise and experience to help you.

We take a hard objective look to uncover your real needs, streamline and automate processes, and develop tools to help your people get it right first time.

And our toolkits are updateable via the web, which means your people – wherever they are – are working with current information, processes and tools.

The impact

Customers who currently use Cotoco’s performance toolkits typically experience these results:

• Increased productivity
• Reduced dependence on experts
• Increased accuracy
• Boosted confidence and proficiency throughout the company
• Fully supported channel partners